Refund & Cancellation Policy

Clear rules for ExactPDF Max subscriptions, API credits, and paid document workflows.

Last updated: June 2026

ExactPDF free tools process files locally in your browser. Paid Max/API features cover larger workflows, background jobs, automation, and credit-based usage.

Credit Packs

API credit packs are intended for metered processing. Unused credits are generally refundable within 7 days of purchase when no meaningful usage has occurred.

If credits were not used, contact support with the payment reference and account email.
If credits were partially used, we review the request case by case and may refund the unused portion.
If a paid API/job failed due to an ExactPDF system error, credits should be refunded or restored automatically where the ledger can verify the failed job.

Max Subscriptions

You can cancel a Max subscription before the next billing cycle. Cancellation stops future renewal; it does not automatically refund past completed usage.

Accidental duplicate charges are refunded after verification.
If a subscription benefit was unavailable because of an ExactPDF outage, we may extend access or issue a refund.
Processor timelines vary: Razorpay/UPI and Polar/Stripe refunds can take several business days to appear with your bank.

How To Request Help

Send the account email, payment provider, amount, timestamp, and payment/reference ID. Do not send private document contents.

Founder/support email: smmallya@gmail.com