Terms & Conditions
Clear terms for our privacy-first PDF processing service.
Key Terms at a Glance
Local Processing Guarantee
All PDF processing happens locally on your device. We guarantee that your files never leave your computer.
Service Availability
We strive for 99.9% uptime but cannot guarantee uninterrupted service due to maintenance and updates.
Data Responsibility
You are responsible for backing up your processed files. We do not store or recover your documents.
Security Certifications
We are actively pursuing SOC 2, ISO 27001, and other security certifications. Current status available on our plan page.
1. Acceptance of Terms
By accessing and using ExactPDF ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website located at exactpdf.com (the "Service") operated by ExactPDF ("us", "we", or "our").
2. Service Description
ExactPDF provides the following services:
- PDF to Images Conversion
Convert PDF pages to PNG or JPEG images locally on your device
- Images to PDF Conversion
Combine multiple images into a single PDF document
- PDF Split & Merge
Split PDFs into separate files or merge multiple PDFs into one
- Future AI Features
Planned features include PDF summarization and translation (also processed locally)
3. Local Processing and Data Handling
3.1 Local Processing Guarantee
We guarantee that all PDF processing operations are performed locally on your device using client-side JavaScript libraries (PDF.js, jsPDF, pdf-lib). Your files are never uploaded to our servers or any third-party services.
3.2 Technical Limitations
Local processing comes with inherent limitations:
- Performance depends on your device's capabilities and available memory
- Large files may cause browser performance issues or memory errors
- Requires modern browsers with WebAssembly support
- No cross-device synchronization of files or processing history
3.3 User Responsibility
You are solely responsible for:
- Backing up your processed files and results
- Ensuring your device has sufficient resources for processing
- Maintaining the security of your local files and device
4. Security Measures and Certifications
4.1 Current Security Measures
- HTTPS Encryption
All communications between your browser and our servers are encrypted
- OAuth 2.0 Authentication
Secure authentication through Google and GitHub
- Content Security Policy
Strict CSP headers to prevent XSS and other attacks
- Regular Security Audits
Ongoing security assessments and vulnerability testing
4.2 Planned Certifications
We are working towards obtaining the following certifications:
- SOC 2 Type II
Security, availability, and confidentiality controls
- ISO 27001
Information security management system
- HIPAA Compliance
Healthcare information privacy and security
5. Free Usage & Voluntary Support
5.1 Free Service
ExactPDF is provided as a free service. All tools are available for use without charge. There are no credit systems, daily limits, or paywalls for core functionality.
5.2 Voluntary Contributions
We operate on a voluntary contribution model ("Pay what you want"). Users may choose to support the development and maintenance of the service financially, but this is entirely optional and not required to use the tools.
5.3 Refunds for Voluntary Payments
Because contributions are voluntary and support the project directly, they are generally non-refundable. However, we may consider refunds on a case-by-case basis if there was an error in the transaction.
6. Limitation of Liability
ExactPDF shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.
We specifically disclaim liability for:
- Loss of files due to browser crashes or device limitations
- Processing failures due to insufficient device resources
- Compatibility issues with older browsers or devices
- Service interruptions due to maintenance or updates
7. User Conduct and Prohibited Uses
You agree not to use the service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the service. Prohibited uses include:
- Processing copyrighted materials without proper authorization
- Attempting to reverse engineer or extract our processing algorithms
- Using automated tools to abuse the credit system
- Sharing account credentials or attempting to circumvent usage limits
8. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email and through the service interface. Continued use of the service after changes constitutes acceptance of the new terms.
For transparency, we maintain a changelog of all terms updates, available upon request.
9. Contact Information
For questions about these Terms & Conditions, please contact us:
Email: legal@exactpdf.com
Support: support@exactpdf.com
Response Time: We respond to legal inquiries within 5 business days
These Terms & Conditions are effective as of December 2024 and were last updated on December 2024.
By using ExactPDF, you acknowledge that you have read, understood, and agree to be bound by these terms.